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Latest Shortcuts Live updates

Posted on 14th March 2017 by Brooke Morkham-Calvert

Check out the latest updates to Shortcuts Live and the S.M.A.R.T. System!



  • We have improved the performance of Shortcuts Live when you are using Internet Explorer 11.
  • If you are a multi-site, your sites will now be listed in alphabetical order when you change sites.

Customer History

  • You can now see the employee name next to each service in the history menu.

    Employee Name Now Shown On History

Appointment Book

  • The current date and time is now indicated by a red line and shading of the Appointment Book.
  • We have improved the way employee images are displayed in the appointment book.

    Appointment Book Improvements Redline And Employee Heads

  • When you are cancelling an appointment, the delete button is now shown in red rather than green.
  • The visit notes option will no longer be displayed on the appointment side bar, so that you don't accidentally update the incorrect visit note.
  • We have improved the way the touch tip is displayed when you are using the “classic” theme. ensuring the client's name is displayed clearly.
  • If you are a multi-site and make a booking for a client who is inactive, their status will automatically be changed to active.
  • You can now click on a customer’s name on the appointment touch tip to access their customer card. We have also added an additional menu option “customer history” allow you to easily navigate to a customer’s transactional history.

    Appointment Touchtip Improvments
  • We have resolved the following issues:
    • The “Arriving” list now accurately shows all customers expected to arrive that day.
    • If you are using more than one terminal, and have an overlapping appointment, it will be shown correctly on all terminals.
    • If you have created an appointment with the “request” flag applied, any changes you make to the appointment will not override this setting.
    • When you are creating or updating an appointment, the screen will no longer flicker.
    • When you create a new appointment it will always be visible unless you have cancelled or deleted them.
    • KPIs will only be displayed when the user has the appropriate role permissions.
    • The Appointment Book now displays the correct roster and booking interval information.
    • The Appointment Book will now accurately reflect your business hours and/or rostered hours.
    • If you are using a mobile device, you can now to freely scroll around the Appointment Book.
    • The employee alias will now be displayed correctly even if it includes spaces, such as “Kelly K”.
    • If you are using more than one device, conflicting appointments will now appear correctly on all devices.

Point of Sale

  • When you add additional services at Point of Sale and check out a client, their services are now displayed on the checked out appointment's touch tip and on the client history screen.

    Added At POS Appointment History

    Additonal Service Added At POS Shown In Touchtip
  • We have resolved the following issues:
    • If you have a default tax rate set up, it will always be applied at Point of Sale.
    • If a customer is made “Tax Exempt” on the “Edit Customer” sidebar, the tax will be removed from the transaction.

Customer Screen

  • If you are a multi-site, the search results will now show customers from across all sites if you enter a complete phone number or email address.

Customer Card

  • You will notice a change when you are setting up reminders on a customer card – you will now see a toggle button called “via SMS”.

    Contact Method Improvement Config Option

Product Configuration

  • We have resolved the following issues:
    • The edit icon will now be correctly displayed on the Brand, Line and Product Category screens.


  • The roster will now display employees based on their position within the Appointment Book. Any employees who are not in the appointment book will appear last, and will be sorted alphabetically.


  • You can now prevent team members from creating appointments in the past by switching off the “I can create bookings in the past” toggle.

    I Can Create Appts In The Past

Appointment confirmations

  • When you are configuring appointment reminders you will now see a toggle button called “via SMS” under the "Send appointment reminders" default option.

    Appointment Setup


  • You will now be able to view all educational videos.



  • We have resolved and issue to ensure that you will always receive an email notification when your site is offline.

Online Booking

  • We have resolved the following issues:
    • The booking confirmation email will only be sent if you have ticked the “Send booking confirmation email” tickbox.
    • When you make changes to the Site Groups setting in Online Booking, your changes will be saved.
    • If your clients are trying to make an appointment outside of your "Earliest booking allowed" settings they will now be prompted to choose another time slot or modify their search.
    • If you take upfront payments, the payment policy text will now display correctly in Chrome and Firefox.


  • We have resolved the following issues:
    • When you upload images into the S.M.A.R.T. System Console they will be cropped and resized according to the best fit.
    • When you update your retail and professional brands, the relevant logos will be displayed on your mylocalsalon page.

Ratings and Reviews

  • We have resolved the following issues:
    • When your client receives an email asking them to complete a survey, it will link through to the Shortcuts website in your region.
    • When your client receives an email asking them to complete a survey, your logo will now be displayed correctly.
Brooke Morkham Calvert

about the author

Evolution Specialist and trainer extraordinaire, Brooke Morkham-Calvert is dedicated to providing Shortcuts clients with the support they need to make using Shortcuts as easy as possible. Having worked at Shortcuts for more than six years, Brooke knows the software inside and out, and has all the insider tips and tricks on how to get the most out of Shortcuts.

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