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Changes to the mySALONapp

Posted on 30th June 2016 by Stephanie Heslop

We have made some changes to the way your clients connect with you via your app. You may wish to notify some clients about these changes.


Why are these changes happening?

We have listened to your feedback and have made changes to improve the way clients connect with your business via your app, and log in.


What are the specifics of the changes?

New clients downloading the app will enter your business name, rather than your business code, to connect to your app.

The search field will not be case, space or character sensitive.

We have also eliminated the number of steps required for new users to get started using the app.

They no longer need to create and verify their account in order to view your app dashboard, employee information, opening hours etc.

Your clients will only be required to log in once they wish to book an appointment, check in, or view future/past booking information.


How does this affect my clients?

This change will have no impact on clients who are already using the app.

It will only affect new app users moving forward.

If you'd like a reminder on how your clients use your app, watch this video.


Do I need to let my clients know about these changes?

You don't need to specifically let your clients know that these changes are happening; however, the following resources that are available to help you promote your app have been updated.

For more information on promoting your app, watch this video.


I'd like more information, who can I talk to?

If you have any questions please contact Customer Care on 1300 667 374, option 2.

about the author

about the author

Evolution Specialist and former beauty therapist Stephanie Heslop has more than eight years’ experience in the hair and beauty industry. Steph is our local webinar guru and loves showing off Shortcuts' latest and greatest features, so salons can get the most out of their software.


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