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Lisa Conway

Lisa Conway

about the author

Lisa Conway is a Business Coach at Zing Business Coaching, helping clients across the hair and beauty industry put the energy back into their business. Lisa works closely with managers and team members to help solve the everyday problems faced in the industry, and make their salons more profitable, personable, and satisfying for clients, staff, and owners.



Why selling is caring

Posted on 29th July 2014 by Lisa Conway

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Selling has a bad reputation these days, but if a product will help a client achieve the look they’re after, is recommending it selling to them… or simply caring for them and their hair? 

I often hear the argument that staff should be there to help people feel good, not to push them to buy product, but in reality the two are so closely related that you can’t do one without the other.

Nobody wants to be sold to, but we do all love to be looked after and pampered, and your clients come to you expecting this.

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The numbers game: improve business with reporting

Posted on 5th June 2014 by Lisa Conway

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Why do you keep score when you play a game? From football to Monopoly, scoring helps you see how you’re doing!

It’s the same in your salon. Scoring shows your strengths and weaknesses so you can find ways to work better.

Tracking key numbers and sharing them with your team lets you set realistic targets and pinpoint where your weaknesses are.

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